Show agents the solution articles that a customer opened before they created a support ticket. Segment customers for personalized support
Provide or restrict access to your agents at granular levels.Ĭreate or bring in business-critical data right inside your Freshdesk.Ĭreate powerful reports and dashboards unique to your business and draw deeper insights from your Freshdesk data. Invite external agents and third parties into Freshdesk to help full-time agents resolve complex customer issues.Īutomatically assign tickets to all available agents in a group in a circular fashion.
